IM
Irshaad M
1 reviews | Active since Jan 2025
26 Mar 2025, 07:17
Makro Massmart
I CAN not deal with such poor customer service and online supplier bs that u don't have there info You guys need to catch a wake up
That's why takealot is way ahead
Regret supporting makro ,online items not delivered always delays excuses cutting calls not getting back to you
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Replies (1)
Makro's replyOfficial
30 Mar 2025, 13:36Hi Irshaad,
Thank you for sharing your concerns with us. We sincerely apologize for the poor service and delays you have experienced with your online orders. We understand how frustrating it must have been to deal with unfulfilled promises, delays, and challenges in receiving the necessary support.
We take full responsibility for ensuring a better customer experience, and we acknowledge that we have fallen short in this instance. Your feedback highlights critical areas where we need to improve, and we are committed to addressing these issues to prevent them from happening again in the future.
We truly regret that your experience with us did not meet expectations and that you felt let down by our service. Your concerns will be escalated to the relevant teams to ensure that they are addressed as a priority.
Thank you for bringing this matter to our attention, and we hope to have the opportunity to rebuild your trust in us.
Best regards,
The Hellopeter team
Makro SA
A Division of Massmart Holdings Limited
Contact Number: ***
WhatsApp: ***
Support Email: ***, ***
Thank you for sharing your concerns with us. We sincerely apologize for the poor service and delays you have experienced with your online orders. We understand how frustrating it must have been to deal with unfulfilled promises, delays, and challenges in receiving the necessary support.
We take full responsibility for ensuring a better customer experience, and we acknowledge that we have fallen short in this instance. Your feedback highlights critical areas where we need to improve, and we are committed to addressing these issues to prevent them from happening again in the future.
We truly regret that your experience with us did not meet expectations and that you felt let down by our service. Your concerns will be escalated to the relevant teams to ensure that they are addressed as a priority.
Thank you for bringing this matter to our attention, and we hope to have the opportunity to rebuild your trust in us.
Best regards,
The Hellopeter team
Makro SA
A Division of Massmart Holdings Limited
Contact Number: ***
WhatsApp: ***
Support Email: ***, ***
Best regards,
Makro's reply30 Mar 2025, 13:36
Official
Hi Irshaad,
Thank you for sharing your concerns with us. We sincerely apologize for the poor service and delays you have experienced with your online orders. We understand how frustrating it must have been to deal with unfulfilled promises, delays, and challenges in receiving the necessary support.
We take full responsibility for ensuring a better customer experience, and we acknowledge that we have fallen short in this instance. Your feedback highlights critical areas where we need to improve, and we are committed to addressing these issues to prevent them from happening again in the future.
We truly regret that your experience with us did not meet expectations and that you felt let down by our service. Your concerns will be escalated to the relevant teams to ensure that they are addressed as a priority.
Thank you for bringing this matter to our attention, and we hope to have the opportunity to rebuild your trust in us.
Best regards,
The Hellopeter team
Makro SA
A Division of Massmart Holdings Limited
Contact Number: ***
WhatsApp: ***
Support Email: ***, ***
Thank you for sharing your concerns with us. We sincerely apologize for the poor service and delays you have experienced with your online orders. We understand how frustrating it must have been to deal with unfulfilled promises, delays, and challenges in receiving the necessary support.
We take full responsibility for ensuring a better customer experience, and we acknowledge that we have fallen short in this instance. Your feedback highlights critical areas where we need to improve, and we are committed to addressing these issues to prevent them from happening again in the future.
We truly regret that your experience with us did not meet expectations and that you felt let down by our service. Your concerns will be escalated to the relevant teams to ensure that they are addressed as a priority.
Thank you for bringing this matter to our attention, and we hope to have the opportunity to rebuild your trust in us.
Best regards,
The Hellopeter team
Makro SA
A Division of Massmart Holdings Limited
Contact Number: ***
WhatsApp: ***
Support Email: ***, ***
Best regards,