Makro marketplace service has the worst service ever!

In June I ordered TWS F9 Bluetooth 5.0 Earbuds online at Makro. They were delivered to me, however after a week or two of using them the left one stopped working, it was either dropping audio or wouldn't fully charge.

I logged a return request again on the Makro website and the same TCG courier that had delivered my earpods came to collect them.

After two to three weeks, I followed up with Keegan, the supplier and he told me that he cannot do anything (as in fixing, replacing or returning) my earpods unless Makro tells him to do so. I was frustrated to hear this because when I also checked the status of my return request online, Makro had declined it.

I drove to Makro Woodmead and the lady at online collections gave me the manager's details - Aubrey Hadebe. I emailed him and still, I got no response from him.

I need to know what exactly is going on with this case because it's been about three months (since I logged a return request), I haven't heard from Makro nor the supplier - at the same time the supplier has my earpods and Makro has my money but I got nothing. I am really disappointed about this I must tell you.