1 reviews | Active since Jun 2016
Makro Manufacturer Warranty Non-existent
I purchased a Samsung 32 GB Galaxy Tab 8 on the 27 November 2019 for R2089.00 from Makro's online service. Suddenly, the tablet stopped charging in July of this year (2020). Due to the tablet being a month out of Makro's six-month warranty, they shipped it off, presumably, to Samsung to be repaired on the 27th of July 2020. I inspected the tablet myself to ensure there was no damage on my part, and saw no physical damage to the device - I have photos to prove it. It seems the charging port just went dead. I believe the tablet should be covered under manufacturer's warranty as it is fairly new and not even a year old. I soon received a response from Makro saying that the repair to my unit would be R750 - which is a good portion of what I paid for the tablet to begin with. Makro says they asked for proof from Samsung for user-damage on the unit. Makro reported back saying 'Samsung insists that the charging port is physically damaged, thus voiding the warranty'. It sounds like they are just taking their word for it. Essentially, anyone booking in a semi-functioning device may be subjected to the same evidence-less claims from the repairers. A manufacturer warranty means little if they are just going to determine the user was at fault. I inspected the charging port, and there was nothing physically wrong with it. I believe I am being bul**** into paying for a faulty charging port and the damage is by no fault of my own.
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
