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Leon G

1 reviews | Active since Aug 2017

02 Aug 2019, 17:36

Makro manager is a ****** and rude!

I visted Makro on the 27 as they had a Philips air fryer on special for R1999 i was told by a saleman that there was no stock i must come back i a few days.I visted the store again on the 02/08/2018 and saw a salesman and asked him if the stock had come in and he stared that there was no stock and that i must check online it was ckear he was not interested.I asked him can he check for me online he dragged his feet went to the terminal and then stated the terminal was locked i asked him if there was another terminal and he stated it was on the other end of the store i told him i would walk with him,he stated he will check on his cellphone and he then told me he does not have data.He then informed me that he knows that the onky store that has stock is Limpopo,so i asked him if he could call them and i will pay for it here and they could deliver it to this store the salesman then stated that the courier would cost R500 and wont be worth it.I asked jim to call limpopo store he got a cordless telephone and pressing numbers but not talking with anyone ao i decided to call Makro online call centre and was on hold for 15 mins i asked this salesman to call his manager and he stated all managers are in a meeting a few minutes later and abrupt lady who did not identify herself but i found out later ber name is Kerry came to me i was on the phone i cut it off and told her that the salesman was not interested in helping me she then stated to me that he called around and i told her this was a lie she then stated she meant he called for another customer a week ago and was relaying the same info he received i told her how can she make incorrect statements without investigating Kerry was rude and bosted that she is second in charge i requested to speak to her boss but she said he is in a meeting till 17:00 she abruply then told.me to stand at reception area and wait.I went to Mugg and bean and ordered coffee and the lady who took my order was so pleasant and i told her my problem and how i was treated and she told me to sit and have my coffee and she will get someone to assist.i was then approached by 2 very efficient and friendly managers Rocky and mohamed a****aker who tried their best to help me and Mohomer stated that be would send the store manager an email if she could give me the same price when the new stock arrives but thats all he could do.Forgot to mention that Kerry interupted Rocky and myself and stated that she has personally called all Makro stores and there is no stock...she is such a dishonest person ahe did all this in 10-15 minutes.She is a ****** and treated me with disrespect cos i am of a different race or skin colour.I have since made so much call to the call centre as well as left a message for the store manager with his PA Renuka but he never returned my call!

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Replies (1)
Makro
Makro's reply06 Aug 2019, 08:33
Official
Good day Kreban, 

Thank you for bringing this matter to our attention.

Kindly accept our sincerest apologies for the customer service you have received from our store, it is really disappointing to read and we do humbly apologize for this whole ordeal. 

Please advise on the name of the store in question in order for us to contact its management and have them urgently advise in this regard. As soon as we receive feedback we will contact you.

Kind Regards,
Makro Hellopeter Team