Makro- *********** management

Where to start... Ordered a Kindle off Makro online on the 29th of August (2-5 days delivery). After 5 days, I called asking about delivery. The call centre guys are nice, they just don't have a decent product to support. Eventually told their supplier didn't have stock. I said 'but the product is still being advertised. And there are other Kindles available on your site.' They persisted on saying this is a supplier issue, and I explained I didn't buy from their supplier, I bought from Makro.

Asking to speak to a team lead to escalate is useless, as the call centre refuses to escalate.

Eventually, I got through to Spencer, the manager in Cape Town. He promised to resolve the issue, agreeing that Makro should honor their order. (This after calling 7 times...)

And then... the order gets canceled, and I'm told it will take 5-14 days to get refunded. No explanation from Spencer, despite him promising to call me with a resolution.

And now Spencer won't take my calls to explain what happened.

I would not recommend buying from Makro. I would recommend Makro management being held responsible for cashing in on an online business, but not being competent enough to deliver... and I recommend Spencer should deliver on his promise to communicate.