Makro / Makrosure Service Sucks

Good Morning We did buy a Panasonic 14kg Top Load Washing Machine on the 25 November 2018 at Makro Wonderboom, as the salesman convince us to buy a extended warranty from them Makrosure. I phone Makro Wonderboom last week to ask about the washing machine the filter broke, they told me to phone Makrosure as I did phone then on the 4th off March 2019, I hold on for 30 min till someone at least try to help me I gave all the details everything to the lady she say the technician will call me and make a appointment to come and have a look, Monday the 11 March 2019 I phone again a very rude lady say to me I must follow up again she does not now what is going on, I insist to speak to a senior person I hold on again for 20min she come back and say the lady is on the phone she will phone me know, still NO call or solution to the problem. Do not trust them they will sell you the warranty easy but after service sucks. I had it with Makro and Makrosure the world must know about the bad service.