1 reviews | Active since Feb 2025
Makro, making interest in thier bank accounts from customers money.
Bought a Hisense Washer Dryer on thier Black Friday sale online, on 28th November 2025. On thier app, shows order placed, today on the 2nd December, two days prior to expected delivery, I get a call to say “ apology the nearest store to me is out of stock and the order is cancelled”. To make the situation worse, Makro debits your card in full for the purchase amount, and when asked them to source product from another store and deliver” this is not Makro policy”, and “sir your refund will only be deposited into your account in 14days”(fourteen days). Makro pathetic service, firstly you have an online sales system where if a product bought, shouldn’t it reflect on your existing stock and the system update stock levels accordingly, second how is a customer to buy another replacement product elsewhere if you take money/funds immediately and then refund in fourteen days time. Not everyone has a sore R10k plus kept to purchase large appliances. Really bad service.
So MAKRO has sent me two follow up emails, since last review, first one is the Refund has been initiated (what this ,means, no one will know), and that mail was on Friday the 12th December.
Today 15th December 2025, after numerous calls, I receive a mail "refund captured" what this means, I do not Know. what i can say is funds still do not show in my bank account, so MAKRO, has not yet refunded me since the 28th November 2025
So MAKRO has sent me two follow up emails, since last review, first one is the Refund has been initiated (what this ,means, no one will know), and that mail was on Friday the 12th December.
Today 15th December 2025, after numerous calls, I receive a mail "refund captured" what this means, I do not Know. what i can say is funds still do not show in my bank account, so MAKRO, has not yet refunded me since the 28th November 2025
In another two weeks from now , I suppose I will receive constant apologies for the delay, with another excuse why the transfer could not be affected. I have checked my bank and the balance does not reflect the refund.
In another two weeks from now , I suppose I will receive constant apologies for the delay, with another excuse why the transfer could not be affected. I have checked my bank and the balance does not reflect the refund.