Makro makes promises it can't keep. Bad customer service. Operators are *****.

Dear MakroSA, Today 20/01/2021 I was told by your operator that the courier was DEFINITELY fetching my incorrect item that was ordered online. I have been waiting for 2 months now for this courier. I am told that my refund of R1199 cannot be processed unless this tiny squeegee was picked up. I have made 29 phone calls of minimum 15 minutes each, 55 emails, several whatsapp messages and 3 Hello Peter reviews just to reach out to someone who can help me get back my money. I am paying interest on my credit card for an item I do not have. I have wasted so much of air time. I am at my wits end. I have told your operator several times that i am returning to work on the 25/01/2021 and will not be available for the courier so they need to fetch this item urgently. Please tell me if this is fair? Is this the way to be treated? What would you do if you were treated this way. I am so utterly disappointed and disgusted with the manner in which you treat your customers. No one at Makro wants to take responsibility. I need my money and the right thing to do is to compensate me for my air time.