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ML
Melissa L

1 reviews | Active since Sept 2023

23 Sept 2023, 17:08

MAKRO MAKES ME MOERIG

I placed an online order with Makro on the 4 August 2023. Due to an online purchasing error they did not pick up my payment. I sent through a proof of payment from my bank and requested the error to be rectified. After emailing and calling almost daily for a month I requested a cancellation and a refund on the 12 September 2023. I have still not received my refund. Makro is the most slack company I have come across. Makro has *********** employees who have no idea what they are doing. I had to cancel my vacation to my grandchildren three times costing me a penalty of R480 each time waiting for the gifts to take with me. I spent hundreds of rands in airtime to resolve this and still I am struggling.

0
Replies (2)
Makro
Makro's reply24 Sept 2023, 09:41
Official
Good day Melissa, Thank you for your review on our Hello Peter platform and we do apologize for the inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority. Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future. Please be advised that feedback will be provided soon. Once again, we apologize for the inconvenience caused throughout your journey with us. We hope you find the above in order. Kind Regards,Makro Hellopeter Team

Best regards,

ML
Melissa L's update04 Oct 2023, 06:03
Reviewer Update
I am still waiting for my refund. It should not be taking this long. Another 10 days has passed by and still this issue has not been resolved. This is in total 2 months today. It seems that no one knows what they are doing!