SG
Samuel G

1 reviews | Active since Apr 2022

09 Apr 2026, 13:17

Makro Mafia

Good Day. I ordered 5 lit of mineral turpentine costing R 275.00 from MAKRO. Three weeks later they email me the item is out of stock and I must wait 2 weeks for a refund. Checking on line I see the item is in stock at a new price of R289.00 If they falsely claim out of stock why must I wait 2 weeks for my refund to be processed. This is a deliberate ploy to charge more than the original priced displayed and keep your money for 6 weeks In addition when I wanted to bring this to the Consumer Council all mail addresses on their web site came back, Delivery has failed to these recipients or groups:

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Replies (1)
Makro
Makro's reply14 Apr 2026, 11:50
Official
Hi  Samuel,

We are sorry to hear that your order has been cancelled due to stock. 

Please be advised that we do have more than one supplier selling the same product but at different price range. 

We will work to improve our services. 

We are truly sorry for the inconvenience that we have caused  you. 

Regards,
Makro social media team.

Best regards,