Makro lying to customers to get sales.

Item: Makro
Rating: 1
Author: Pieter van der Merwe

Bought a LG inverter microwave at Makro for just under R3000. The sales person convinced me not to buy a Samsung because the new LG inverter microwave has a 20 year guarantee and the best after sales service i can wich for. After 18minths the microwave is not heating up anymore and getting hold of LG is impossible and they sure as hell do no effort to help you. Trying though Makro was even more difficult as they don't even listen to your problem. All i need is aftersales service from LG or Makro. After all it was Makro who made all the promises.

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Replies (1)

Makro's replyOfficial

29 May 2020, 08:32

Good day Pieter,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply29 May 2020, 08:32

Official