RN
Rodger N
1 reviews | Active since Oct 2014
08 Feb 2019, 12:58
Makro loyalty mCard scheme a JOKE
Makro has launched the mCard loyalty programme last year. I am a regular shopper and my loyalty points has not been added. I also queried this on numerous occasions at the Montague Gardens. They have not fixed nor responded to my queries
Helpful (0)
Replies (1)0
Replies (1)
Makro's replyOfficial
08 Feb 2019, 14:23 Good Day Rodger, Thank you for bringing this to our attention. I’m sorry you had to experience this type of service. I can assure you that this is certainly not what we want happening to any of our customers. We at Makro Montaque gardens strive to make sure that customers are assisted in the best way possible to ensure that all customers are getting the service they deserve. In this case, we will try our best to resolve this matter for you or find an alternative to match your needs. We will have our team look into this so that corrective measures are put in place to better our customer experience. I understand that you have made the decision to no longer shop with us, but please allow us the opportunity to source an alternative for you. Regards, Tebogo koitsioe
Makro's reply08 Feb 2019, 14:23
Official
Good Day Rodger, Thank you for bringing this to our attention. I’m sorry you had to experience this type of service. I can assure you that this is certainly not what we want happening to any of our customers. We at Makro Montaque gardens strive to make sure that customers are assisted in the best way possible to ensure that all customers are getting the service they deserve. In this case, we will try our best to resolve this matter for you or find an alternative to match your needs. We will have our team look into this so that corrective measures are put in place to better our customer experience. I understand that you have made the decision to no longer shop with us, but please allow us the opportunity to source an alternative for you. Regards, Tebogo koitsioe