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Margaret
1 reviews | Active since Oct 2025
03 Feb 2026, 18:40
Makro lousy service and customer frustration
I ordered cat food and potting soil, I received washing powder, tinned food and stew mix! When I tried to sort it out and have the wrong delivery returned, after 45 minutes calling the 'help' line and repeated e-mails I am STILL waiting for my refund 2 weeks later. Makro keeps rejecting my 'return'! How do I return' something I NEVER RECEIVED. Just give me my money back! I sent their incorrect delivery back a day later but they do not have the courtesy to respond to my repeated e-mails. I am disgusted with their lack of service. After being a regular customer for nearly 2 years.... I am definitely NOT in a Makro mood anymore!!! I only gave 1 star because there is no minus option. Do not recommend.....
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Replies (4)M
Margaret's updateReviewer Update
12 Feb 2026, 16:36Ok, so shortly after posting my review I received a 'cickroach' call from Gloria. Promising to sort it out and refund my money. A week later 4 e-mails advising my 'return' had been 'approved' amongst numerous other (pre my review) and a call from the courier, I received yet ANOTHER 'rejected return'!!! NO SIGN OF THE REFUND!!!! Seriously how the $%#! can I return what I never received???? Just give me my MONEY BACK! I am so very, very disappointed, angry and frustrated... Makro you have to do better, this is ridiculous! 😡
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Margaret's update12 Feb 2026, 16:36
Reviewer Update
Ok, so shortly after posting my review I received a 'cickroach' call from Gloria. Promising to sort it out and refund my money. A week later 4 e-mails advising my 'return' had been 'approved' amongst numerous other (pre my review) and a call from the courier, I received yet ANOTHER 'rejected return'!!! NO SIGN OF THE REFUND!!!! Seriously how the $%#! can I return what I never received???? Just give me my MONEY BACK! I am so very, very disappointed, angry and frustrated... Makro you have to do better, this is ridiculous! 😡
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Margaret's updateReviewer Update
12 Feb 2026, 16:49That's '****roach' not 'click...'.
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Margaret's update12 Feb 2026, 16:49
Reviewer Update
That's '****roach' not 'click...'.
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Margaret's updateReviewer Update
13 Feb 2026, 11:40Seriously! The refund that was done on 28/01 was for 1 (One) bag of potting soil of R39. Makro still owes me R388-95 for the cat food of R349.95 and R39.00 for the 2nd bag. None of which I EVER RECEIVED!!! Which I explained to Gloria on 06/02 when she called (in response to my Hello Peter post, not in response to my repeated and pleading e-mail requests to head office and Silver Lakes....) She advised she understood and would communicate with Silver Lakes and get back to me....I am still waiting! How difficult is it to get this right? The order was for R427-95, the delivery received and sent back within 2 days was COMPLETELY INCORRECT and Makro was notified the same day....how can Makro partially refund (1 bag) and cannot refund the rest!!!! Just the goodwill lost in this debacle is worth more....and this to a (previously) loyal customer. Sod the'Makro mood' give me my money.🤬
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Margaret's update13 Feb 2026, 11:40
Reviewer Update
Seriously! The refund that was done on 28/01 was for 1 (One) bag of potting soil of R39. Makro still owes me R388-95 for the cat food of R349.95 and R39.00 for the 2nd bag. None of which I EVER RECEIVED!!! Which I explained to Gloria on 06/02 when she called (in response to my Hello Peter post, not in response to my repeated and pleading e-mail requests to head office and Silver Lakes....) She advised she understood and would communicate with Silver Lakes and get back to me....I am still waiting! How difficult is it to get this right? The order was for R427-95, the delivery received and sent back within 2 days was COMPLETELY INCORRECT and Makro was notified the same day....how can Makro partially refund (1 bag) and cannot refund the rest!!!! Just the goodwill lost in this debacle is worth more....and this to a (previously) loyal customer. Sod the'Makro mood' give me my money.🤬
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Margaret's updateReviewer Update
17 Feb 2026, 12:04Finally, after nearly a month of frustration I have received the correct delivery, not the refund I requested but at least I received what I had originally ordered. Thank you to the Makro team that monitors Hello Peter.
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Margaret's update17 Feb 2026, 12:04
Reviewer Update
Finally, after nearly a month of frustration I have received the correct delivery, not the refund I requested but at least I received what I had originally ordered. Thank you to the Makro team that monitors Hello Peter.