Makro - lousiest service ever - impossible to reach call centre (good comparison with the equally dislikable Telkom's call centre)

Ordered a Christmas present from them - available online only - paid - got notification that the item has been packed 24 hours later (1 December). Then the waiting starts. Several phone calls to their impossibly difficult to reach call centre the item was finally handed to the courier yesterday 8 December - guess what: no tracking number. More calls to the stupid call centre and I cannot get hold of them. Airtime now gone. Not going to waste more airtime. Was the first and definitely the last time ordering something online from them. Should have paid more and got it from Takealot who seem to value customer service more. Makro should invest in more staff to answer their phones more efficiently and train their staff better to provide complete information, ie tracking number with notification of imminent delivery! Tempted to use colourful expletives!