Makro lost my product (one and a half months of waiting)

I have been waiting for my order (MAK***) for a month and a half. When ever I call customer care they say that that are trying to find the item. On my profile the status shows as delivered while I haven’t received anything. Makro needs to stop wasting my time because of their incompetence and get a replacement delivered right away. None of my emails have a useful response and customer care are not helpful. I want my product that has been paid in full! Makro doesn’t care about their customers and have the worst logistics one can imagine. I have supp**** my builders number ( Desm Dowra) who will receive the product.