Makro lost my parcel and billed me for it

MAKRO NO SERVICE !!!!!!! On the 09/09/2020 i ordered an item from Makro which was a duplicate Item so i phone them straight after the item was ordered to cancel the purchase and they processed the cancellation. 2 days later they decided to deliver the item to my house but no one was at home so they delivered it to a random guy standing out side my yard and made him sign for it . so i received a email from them saying the item was delivered but no one was at home so then started the worst experience ever . i have phone them more then 10 times over the last week to get this resolved and they went and told the courier company to phone me and and tell me they delivered the parcel to me and blamed me and told me its my problem now . i kept on phoning Makro to find out what is going on with a cellphone bill of R500-00 already spent to phone them and every single time they reply with well let you know . Two weeks has passed and nothing . i still dont know where the parcel is and Makro went and billed me for the full amount . i have no choice but to open a case of THEFT against Makro SA as they do not care about resolving this issue . i am very disgusted with the fact that they do not request any form of identification upon delivery and their LACK in resolving this issue !!!!!!!! please see attached screenshots . if Makro will bother to assist me my number is *** . i am very disappointed in the fact that not only im billed for the parcel but now im sitting with a big cellphone bill trying to fix your problem MAKRO SA