Makro losing customers due to terrible service.

I'll keep this short and simple. A fridge was paid for online in the beginning of June, Makro could not deliver paid for fridge as they had no stock. Refund was offered. Now, end June, after lies and excuses, the promised refund has yet to be done and no one is able to get to the bottom of the issue. We get told that they are receiving a high number of call and emails, they will get back to us. I'm assuming with this kind of service, they are inundated with other complaints!