1 reviews | Active since Sept 2012
Makro losing business due to policy on delivery fees
I find Makro's approach/policy on delivery fees very strange - and I can only believe they are losing a lot of potential business. For every other online vendor I'm aware of - delivery fee is for free when your total is above a certain threshold. I was purchasing 6 items which totalled over R1000. I certainly expected to get the delivery for free. To my shock - not only was there a fee - but there were 4 delivery fees app**** because 3 of the products came from a 3rd party vendor. Makro - I don't care who the product is coming from - if I purchase on your site - I expect you to handle the delivery logistics. You are NOT Amazon. So there is no way I'm going to pay R220 in delivery fees. In addition - I don't have an option to buy the items in store - because 3 of the products are online exclusive (ie the ones from the 3rd party vendors). Result - Makro has lost my purchase !!!
Thank you for alerting us on your complaint. Kindly be advised that your complaint has been escalated to the relevant team who will be in contact with you.
Regards
Mbali Makhanya
Thank you for alerting us on your complaint. Kindly be advised that your complaint has been escalated to the relevant team who will be in contact with you.
Regards
Mbali Makhanya
