Makro loses a TV (How is this even possible)

Absolutely abysmal service from Makro. Bought a 75 inch tv which they said they would deliver and install. On delivery day, i get a call from the company that is going to install the TV to inform me that Makro has lost the TV and the accompanying invoice.

As such i went directly to the store to find out whats happening. The person who helped then takes the copy of the invoice i luckily had, says will be right back and disappears for over 30 minutes. After finally getting hold of the floor manager, im told that the original invoice first needs to be found before they can release the TV. This is after searching for close to 6 hours for it.

When asked when can i expect the TV to be delivered, i was not given a proper answer other than we need to first find the original invoice.

Will never deal with this company ever again going forward