DK
Dieter K
1 reviews | Active since Oct 2021
14 Oct 2021, 18:29
Makro Locker Collection not working
My package sitting in locker for 3 days , I did not receive the pin, received order confirmation sms but not the pin sms , contacted the call centre, they escalated to some department to get pin, still waiting 3 days later , just change the system to add pin to the Makro online profile, easy fix
Online shopping should be convenient and easy, not this difficult and frustrating
Helpful (0)
Replies (2)0
Replies (2)
Makro's replyOfficial
15 Oct 2021, 11:37Good day Dieter,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will urgently address the matter alongside our relevant departmental personnel to ensure that you receive your locker pin and have the order collected in an urgent manner.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will urgently address the matter alongside our relevant departmental personnel to ensure that you receive your locker pin and have the order collected in an urgent manner.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Best regards,
Makro's reply15 Oct 2021, 11:37
Official
Good day Dieter,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will urgently address the matter alongside our relevant departmental personnel to ensure that you receive your locker pin and have the order collected in an urgent manner.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will urgently address the matter alongside our relevant departmental personnel to ensure that you receive your locker pin and have the order collected in an urgent manner.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Best regards,
DK
Dieter K's updateReviewer Update
15 Oct 2021, 21:51Thx Makro Hellopeter Team for resolving my issue , received my pin and I could collect my order
DK
Dieter K's update15 Oct 2021, 21:51
Reviewer Update
Thx Makro Hellopeter Team for resolving my issue , received my pin and I could collect my order