BW
Baden W

1 reviews | Active since Jan 2010

11 Jun 2017, 13:32

Makro Liquor Silver Lakes- False Adverti*****t

<p>On Saturday 10 June 2017 I went to Makro Silver Lakes to buy a few items, including liqour, seeing that I saw some good specials, especially the deal on STELLA ARTOIS stating "Free glass with every bottle purchased". Now I thought to myself this cannot be right but still decided to go and check for myself. The leaflet also shows the STELLA ARTOIS glass for that matter. Upon my arrival at Makro Silver Lakes Liquor I saw the STELLA ARTOIS cases and saw a Notice sticked to the cases infroming potential clients that there was a printing error regarinding the glass per bottle. No problem with that at all as I thought so much anyway. However, the notice also mentioned that I will get 2 glasses per case. There and then I decided to grab 2 cases as I wanted STELLA ARTOIS glasses. I also bought other liquor. When I got the paypoint I was going to ask where my glasses were when this one guy came up to me and handed me two small packets wrapped in bubble wrap which I assumed was my STELLA ARTOIS glasses. I actually found it odd that it was so small but thought it was small glasses. The staff of Makro also did not advise my otherwise. I apid an amount of R1894.00 for all my goodies and left the store. Upon my arrival at home I opened the packages only to discover it was Liberado shot classes. Really, Liberado? I did not buy Liberado, I bought STELLA ARTOIS. I was and still are furious about this. Your leaflet states and shows STELLA ARTOIS glasses. I expect when I buy something that is advertised to get what is advertised. If I knew that I was going to get Liberado glasses instead of I would have never bought STELLA ARTOIS. I went specifically for that purpose to buy STELLA ARTOIS as I wanted the glasses. I still want my glasses and I demand my glasses as advertised. The fact that there was a printing error is no excuse. I want my STELLA ARTOIS glasses. 4 of them.</p>

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Replies (3)
Makro
Makro's reply12 Jun 2017, 16:10
Official

Thank you for alerting us on your complaint. Kindly be advised that we are in the process of handling your complaint and we will be in contact with you as soon as possible.


Regards
Mbali Makhanya

BW
Baden W's update19 Jun 2017, 09:54
Reviewer Update

Sorted. Thank you Rowan at Makro Silver Lakes Liquor. Much appreciated.

Makro
Makro's reply17 Jul 2017, 12:19
Official

Good day,

Thank you for your complaint and apologies for the inconvenient caused. I understand that the store has been in-contact with you and the issue is now resolved.

Regards

Mbali Makhanya