Makro liquor Alberton Customer dissatisfaction

I always stock at Makro liquor Alberton and there's a manager there by the name of Lucky, who always makes my experience difficult, I order alcohol before I go pay and everytime when I get there, I find out that he gave it to his people, I don't know if he gets bribes but he's always making it difficult for other customers and it's really unfair cause this isn't the first time I've reported him to his manager.