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cC
carina C

1 reviews | Active since Oct 2016

02 Mar 2020, 10:07

Makro likes to take money and not do refunds

We placed an order with marko online waited 2 weeks for delivery, they did not deliver over a R 1200 worth of items to me. My attempts in getting my money back: 1 We have gone to the branch to get a refund- they promised to deliver 2 We mailed to get the delivery done 3 We phoned for our delivery and was promised 4 we phoned for a refund 5 i Phoned again and it was escalated- and would you know still nothing has been done.

it is 6 weeks later and still no refund and no products delivered to me.

I am horrified at Makro and the level of professionalism they deal with.

We will NEVER buy from them again and still i am owed R 1200 by them.

0
Replies (3)
Makro
Makro's reply02 Mar 2020, 16:49
Official
Good day Carina

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours. 

Once again we do apologize for the inconvenience caused throughout your journey with us. 

Hope you find the above in order. 

Have a wonderful day. 

Kind regards
Makro Hellopeter Team 
cC
carina C's update02 Mar 2020, 16:57
Reviewer Update
Good day

We phoned again today- And again nothing has been done.

Unhelpful staff yet again on the phone.
cC
carina C's update11 Mar 2020, 14:14
Reviewer Update
And a week later still NOTHING has been done- welldone makro.