Makro Lies! Appalling Service

On the 28th November 2019 I placed an online order which was meant to be delivered 7 to 10 days. Today is the 26th of December and the order has still not been received. Part of the order was a gift for my son whose birthday is on the 21sf of December. His birhday has come and gone and still no delivery. Heck Christmas has come and gone and no delivery. When I called them on the 20th I was meant to get a call back to provide me with an update... No one returned my call. On the 23rd of December I again called demanding delivery before Xmas. They placed the blame on the courier company Dawn Wing. I took the liberty of calling Dawn Wing directly. According to them Makro only processed my online order on the 14th December more than 2 weeks later of my original order date. Further more, Makros online site clearly states orders to be delivered before Xmas must be placed before the 13th of December for delivery before Christmas but the only processed my order which was placed in November on the 14th of December! What appalling service. Wait that is not all. I have also been billed for this and they expect payment this week for items not received! According to the Dawn Wing consultant they have a problem with Makro providing their customers with false information!!! The Reference number below is for my first call made. I never bothered with more reference numbers after it. I emailed Zolani from Makro with this complaint on the 23rd no response to date.