1 reviews | Active since Apr 2012
Makro lies about their prices to make sure that you spend money online with them
I placed an order for a birthday gift on Saturday, all set to receive it by Thursday. Makro then send an email on Tuesday saying that they made a mistake with the pricing, pulled out some BS statement from the CPA, and said that my order will be cancelled and they will send a voucher within 24 hours. I did not receive a voucher. And I do not want a credit of my money into my Makro account! I want the product that I ordered. This is really poor service, and I did send an email to their customer support team and have not received a response. Why would I want Makro credit when I will face the same situation - you cancel an order 48 hours before delivery and say "oops we made a mistake". Please just give me my product!
Thank you for alerting us on your complaint. Kindly be advised that your complaint has been escalated to the relevant team who will be in contact with you.
Regards
Mbali Makhanya
Thank you for alerting us on your complaint. Kindly be advised that your complaint has been escalated to the relevant team who will be in contact with you.
Regards
Mbali Makhanya
