KN
Kreason N
1 reviews | Active since Oct 2015
10 Nov 2025, 19:40
Makro lies about stock and pricing.
I order an fieldbar cooler on the website advertised for R1900. The next day I get an email saying it's out of stock and I'll get a refund. I see it's listed in stock with an increased price of R2999. So there is stock. Makro just won't honour the price. I send am email through to customer care but no one has bothered to respond. My next action is an escalation to management or a complaint with the CP
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Replies (2)KN
Kreason N's updateReviewer Update
11 Nov 2025, 12:08I find that response unacceptable. The item was relisted immediately apon the cancelation of my order and your internal suppliers are not a customer's concern. The CPA provided guidance here.
Also, it's worth noting I still do not have a response to my email. So I'm now requesting a contact number to escalate this issue.
Also, it's worth noting I still do not have a response to my email. So I'm now requesting a contact number to escalate this issue.
KN
Kreason N's update11 Nov 2025, 12:08
Reviewer Update
I find that response unacceptable. The item was relisted immediately apon the cancelation of my order and your internal suppliers are not a customer's concern. The CPA provided guidance here.
Also, it's worth noting I still do not have a response to my email. So I'm now requesting a contact number to escalate this issue.
Also, it's worth noting I still do not have a response to my email. So I'm now requesting a contact number to escalate this issue.
KN
Kreason N's updateReviewer Update
11 Nov 2025, 15:21Hi there.
I find it inexcusable that your response is you cannot do anything after makros behaviour.
You do in fact have options. You could escalate to a manager and get the items priced correctly, then you could either have me pay again or cancel the refund (which I have not recieved yet).
Please can you give me the contact for someone in customer service management.
Also. I tried calling Makro earlier. Someone spoke to me, out me on hold for about 5 mins and then ended the call. So all round Makros service has been pathetic
I find it inexcusable that your response is you cannot do anything after makros behaviour.
You do in fact have options. You could escalate to a manager and get the items priced correctly, then you could either have me pay again or cancel the refund (which I have not recieved yet).
Please can you give me the contact for someone in customer service management.
Also. I tried calling Makro earlier. Someone spoke to me, out me on hold for about 5 mins and then ended the call. So all round Makros service has been pathetic
KN
Kreason N's update11 Nov 2025, 15:21
Reviewer Update
Hi there.
I find it inexcusable that your response is you cannot do anything after makros behaviour.
You do in fact have options. You could escalate to a manager and get the items priced correctly, then you could either have me pay again or cancel the refund (which I have not recieved yet).
Please can you give me the contact for someone in customer service management.
Also. I tried calling Makro earlier. Someone spoke to me, out me on hold for about 5 mins and then ended the call. So all round Makros service has been pathetic
I find it inexcusable that your response is you cannot do anything after makros behaviour.
You do in fact have options. You could escalate to a manager and get the items priced correctly, then you could either have me pay again or cancel the refund (which I have not recieved yet).
Please can you give me the contact for someone in customer service management.
Also. I tried calling Makro earlier. Someone spoke to me, out me on hold for about 5 mins and then ended the call. So all round Makros service has been pathetic