Makro ***** and *******

I went to Makro to purchase a grass cutting machine. We arrived a the store and asked the shop assistant in the department for assistance, we told him what we wanted and what kind of grass we would be cutting as well as the landscape, he then told us which machine to purchase. We purchased this machine and took it home to use, where we then found that this machine did not cut the grass. When we returned this machine to Makro to obtain a refund, we were told that this machine purchased was for trimming grass and not cutting grass, after we inquired how we were supposed to know the difference as they are the ones who recommended their machine to us, they told us that they accept no responsibility for the machine and would not be processing a refund. We are incredibly disappointed by this as we feel like Makro and their employees lie to customers and then evade all responsibility for the outcome. We will be taking this further as you cannot intentionally mislead your customers and think that you will strong arm them into accepting this bullying.