1 reviews | Active since Mar 2021
Makro ,***** And **********
I purchased a Skyworth 32” Tv from Makro on the 16/02/21 in Woodmead. They explained that being a Smart Android Tv which is new to the market that I should take out a extended warranty policy on this as you would never know if I was going to experience any future problems. They also explained that the Tv did come with a 5 year guaranty and I should be safe rather than sorry. This warranty would cover call out fee if this Tv failed and a technician would come out to my house to carry out repairs. All this at additional cost of R500.00. Well Time has come w days short of 5 months. I called all the numbers that they provided me with just to be put on hold by idiots that shouldn’t even have a job. One hour later I realized I’ve been de*****ed of my money. They explained that no the TV is to small to come out and even if they did log a complaint the tech wouldn’t even come out. I then contacted the Consumer council in this regard and my next mail is to them. All said and done I’m still sitting without a working TV in my bedroom where I spend most of my time watching TV as the Kids have commandeered the Main Tv in this house. Luckily I didn’t buy an additional 3 Tv sets for the Kids rooms as my Wife recommended at the time. My first idea was lets see how it works first. Before I type up my official complaint to the consumer council I thought let me contact you to see if I would come right with the repair or replacement. Please can you assist in this regard. Regards Greg
No This does not solve my problem. No where on your documents does it say anything about the size of the TV. Your sales staff is using this plow to sell there extended warranties. They are lying to there costumers and telling them that as a new Android Tv that hasn't been tested as yet that should something go wrong there Technicians will come out to asses the Tv and carry out repairs or exchanges without the clients inconvenience. So with this said and nothing on the paperwork they are misleading the customers and misrepresenting your stores. this is lies and *****. The minute you call in to log a repair you get laughed at. When you ask for management they refuse to put you in touch with a senior representative of Makro. If you try any numbers or emails you get idiots.
This is just another take on *****. You are **********ly misleading the public.
Skyworth/ Sinotec is also aware of your misleading sales ploy for you so called warrantee.
Is this what Makro needs to do to sell there appliances and TV's. Disgusting.
And you so called glorified management hides away.
No This does not solve my problem. No where on your documents does it say anything about the size of the TV. Your sales staff is using this plow to sell there extended warranties. They are lying to there costumers and telling them that as a new Android Tv that hasn't been tested as yet that should something go wrong there Technicians will come out to asses the Tv and carry out repairs or exchanges without the clients inconvenience. So with this said and nothing on the paperwork they are misleading the customers and misrepresenting your stores. this is lies and *****. The minute you call in to log a repair you get laughed at. When you ask for management they refuse to put you in touch with a senior representative of Makro. If you try any numbers or emails you get idiots.
This is just another take on *****. You are **********ly misleading the public.
Skyworth/ Sinotec is also aware of your misleading sales ploy for you so called warrantee.
Is this what Makro needs to do to sell there appliances and TV's. Disgusting.
And you so called glorified management hides away.
Greg
Greg
Secondly is this another one of your ploys to delay or waist my time. Should the unrest in the country persist when will I be sorted out. Still no telephonic interaction from Makro. Or any management interaction.
Greg
Secondly is this another one of your ploys to delay or waist my time. Should the unrest in the country persist when will I be sorted out. Still no telephonic interaction from Makro. Or any management interaction.
Greg
Greg
Greg