Makro / LG SA

I bought a LG 65" (65UK7500) UHD TV from Makro Vaal on the 5th of July 2019.

On the 5th of January 2020 the left part of the screen started showing a dark / black spot on the screen. This was on Sunday.

I reported it on the 6th of January 2020. LG sent a technician out to come and assess the TV on the 11th of January 2020.

On the technical report he wrote that the whole screen needs to be replaced. They do not have stock and will have to wait between 4 and 6 weeks for a new one.

Now my issue is: I paid R15 000 for this TV and it just lasted 6 months and already has an issue, I do not even use it for more than 2 to 3 hours a day.

LG offers to repair it but I am not happy with the product so I want a refund or replacement.

Now Makro says that because I reported the issue on 6 months and 1 day that I cannot get a refund or replacement unit.

I was in contact with LG SA on their whatsapp number, where they told me to take the TV back to Makro with the technical report and then they must mail the relevant documents to LG. I spoke to Patricia from LG also.

Makro insists that I must sort out the issue with LG even when I told them that LG SA gave me instruction to take the TV back to Makro.

For me, this is a huge risk transporting the TV up and down just for Makro to come up with more exuses.

I just want to refund or exchange the TV and move to another brand.

Between Makro and LG, they must decide what must be done and let me know.

This is really pathetic