1 reviews | Active since Jun 2014
Makro Laptop Order
I ordered a laptop from them. A particular laptop which I have wanted for a long time and I noticed a lot of suppliers were selling at very reduced rates. I noticed that lots of the shops were selling them quite fast so i quickly went to the bank and took out a loan so I could also get one for myself. I chose Makro as my supplier as they are the bigger brand and are well known.
I ordered the laptop on 20 Dec 22. The order was accepted and I had paid in full. Delivery was set for 11 Jan 23 to my knowledge this was due to the Christmas busy period. During the time I patiently awaited my laptop all the other shops sold theirs off and they are now not available anywhere else.
16 Days after my order I got an email back saying that the supplier is out of stock and they will cancel and refund me.
I wouldn't mind so much if the laptop was available elsewhere but due to their incredibly long time to contact me that ship has now sailed and everyone has sold theirs off.
Surely there is something in the CPA that protects me?
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
I hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Best regards,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
I hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Best regards,
Thanks for your reply. I apologize for contacting you this way as my emails are being ignored and in my phone calls I am told to expect an email. This seems to be the only place where I can get any information.
Have you had any luck with this request as of yet?
Last night I received an email from Makro saying that my refund request was approved.
I never requested a refund.
This is what they sent me
"Dear GUY HOBSON
Your refund request ***3 has been successfully refunded.
You are able to view the status of your request in your returns historyPlease note, the refund may reflect on your bank statement on the day you made the purchase"
Thanks
Guy
Thanks for your reply. I apologize for contacting you this way as my emails are being ignored and in my phone calls I am told to expect an email. This seems to be the only place where I can get any information.
Have you had any luck with this request as of yet?
Last night I received an email from Makro saying that my refund request was approved.
I never requested a refund.
This is what they sent me
"Dear GUY HOBSON
Your refund request ***3 has been successfully refunded.
You are able to view the status of your request in your returns historyPlease note, the refund may reflect on your bank statement on the day you made the purchase"
Thanks
Guy