Makro Lacking in Customer service

Item: Makro
Rating: 1
Author: Eric G

Purchased a device online, received it broken. returned the device and its almost a month and not once have somebody called me or responded to my emails. Great customer service guys. I sent multiple emails to them and nope nada got nothing back so im calling them and getting that repeat button update that they will follow up and give me a update over and over and over again.

Helpful (0)

Replies (1)

Makro's replyOfficial

21 Jan 2021, 08:25

Good day Eric,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.

Once again we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply21 Jan 2021, 08:25

Official