SP
Sandi P
1 reviews | Active since Jul 2020
28 Jul 2020, 13:18
Makro lack of service
I ordered a tumble dryer through the Makro online store on 28.05.2020. They accepted a payment, but couldn't supply the product.
After a battle, a refund was finally approved on 12.06.2020. Despite the approval, I haven't been able to trace an actual bank deposit.
I have repeatedly queried and requested details of the deposit, but the continual reply that I receive is "we will escalate the matter". I'm not sure who my query is being escalated to, or if they even bother to do anything besides placate me. Their service is shocking!!
Helpful (0)
Replies (3)0
Replies (3)
Makro's replyOfficial
28 Jul 2020, 14:59Good day Sandi,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply28 Jul 2020, 14:59
Official
Good day Sandi,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
SP
Sandi P's updateReviewer Update
28 Jul 2020, 15:31Thank you
SP
Sandi P's update28 Jul 2020, 15:31
Reviewer Update
Thank you
SP
Sandi P's updateReviewer Update
13 Aug 2020, 14:12So its now August, almost 3 months later and I am still trying to find my refund in my bank account.
Your organisation should me ashamed of your non-existent customer service. It is an absolute MISSION to get a refund that your organisation has already acknowledged it due to me!!!!
Perhaps senior management should actually do something about the complaint that was brought to their attention as stated in their message above.
Your organisation should me ashamed of your non-existent customer service. It is an absolute MISSION to get a refund that your organisation has already acknowledged it due to me!!!!
Perhaps senior management should actually do something about the complaint that was brought to their attention as stated in their message above.
SP
Sandi P's update13 Aug 2020, 14:12
Reviewer Update
So its now August, almost 3 months later and I am still trying to find my refund in my bank account.
Your organisation should me ashamed of your non-existent customer service. It is an absolute MISSION to get a refund that your organisation has already acknowledged it due to me!!!!
Perhaps senior management should actually do something about the complaint that was brought to their attention as stated in their message above.
Your organisation should me ashamed of your non-existent customer service. It is an absolute MISSION to get a refund that your organisation has already acknowledged it due to me!!!!
Perhaps senior management should actually do something about the complaint that was brought to their attention as stated in their message above.