Makro ? LACK OF SERVICE.

Absolutely terrible and shocking lack of service from Makro Tech Deals SA! On the 14th of January, we purchased a Lenovo ThinkCentre from Makro online, what a nightmare dealing with Makro. The unit does not work correctly, contact for support in order to find a solution to fix the unit. Referred to speak to Lenovo, Lenovos only feedback was that the warranty was not loaded onto the unit. ( Please note Makro blamed us for not contacting Lenovo to load the warranty - no record of this advice or instruction was given, after numerous calls to Makro to try to resolve the issue, referred from department to department we were referred to Odelia - Returns department, who told us that we are not to contact her and then referred us to Treven Chetty. After numerous emails to Treven, with absolutely no response we then emailed a request for refund and return of the unit. This being on the 13th of February 2019, till this date I have no received 1 email or call responding to this! Today on a call to the accounts department where I escalated the matter to, receiving an email from Odelia whom refused to assist on the matter according to the agent I contacted ( sending my query to every person available) quivering if we had contacted another company in which we have never heard of, then being contacted by a sales agent Mpho, who advised the warranty has been loaded onto the unit and that we are in fault for not loading it and now to contact Lenovo to log a call to assist in troubleshooting the issues, only then after to received assistance. After 2 weeks of back and forth, the situation is still not resolved! Please explain why we as consumers should endure such a lack of profession after spending hard earn money with these large corporations, should each client not be served the same service? Absolutely and utterly disgusted with the service we have received.