MAKRO lack of delivery or ******** customers?

Since when does Makro not deliver products paid for? Is Makro now in the business of being *******? I have been a loyal customer for Makro for years, I trusted their product and services until this incident:

5 November 2021, I bought products worth over R20 000 online from Makro, some products from the same order WERE NOT DELIVER: namely x1 Fridge and 5 chairs I paid for. I have spent 100s of rands calling Makro's useless Call center that keeps "Escalating" the issue for a week now, nobody is bothered at all to act on this. I know I didnt donate that money, I was buying products. I have business to run, deadlines to meet and the assessors of contract are coming on Monday 22 November 2021. I thought I bought in good time and when ask Makro about their delivery, I bought in confidence and belief of their promise to deliver in time. If I loose this contract because lack of delivery by Makro there will hell to pay.