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MB
Martin B

1 reviews | Active since Dec 2017

05 May 2020, 12:18

MAKRO knows how to promise and not deliver on promisses!

During lockdown I ordered goods on 10 April 2020. Their website advertised with numerous emails - 2-5 days for delivery. After numerous queries some of the order was cancelled, due to no stock, and this was on 23 April. On 30 April they eventually delivered but less than half of the order. I called the store with no answer many times. phoned their help line and they promised to deliver the next day. today is the 5th of May, and the order still has not been delivered. I've had bad service before but this is ridiculous, and still the store does not answer my calls or emails?? Makro online is just NO GOOD!!

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Replies (2)
Makro
Makro's reply05 May 2020, 13:28
Official
Good day Martin,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs. 

Once again, we do apologize for the inconvenience caused throughout your journey with us. 

Hope you find the above in order. 

Have a wonderful day. 

Kind regards
Makro Hellopeter Team 
MB
Martin B's update08 May 2020, 14:52
Reviewer Update
Order Number MAK***. Contact details: ***