Makro keeps me waiting for my own money and does not care!

<p>Good day, I would like to share my terrible exprience with Makro as a comapny and Makro Crown Mines as a branch.</p> <p> </p> <p>Saturday 11 Feb 2017 my fiancé placed an order on the Makro website, she ordered a Ryobi Cordless drill which was R469.00. We made an EFT payment immediately and the order was confirmed, the order was ready for collection at Makro Crown Mines which I collected on Monday 13 Feb 2017.</p> <p> </p> <p>That same day as I collected the order I seen a better Cordless Drill for R130.00 more (R599.00) as I did not have cash on me, I said to my self that I would return. Saturday 18 Feb 2017 (5 days after I collected my order) I returned to Makro Crown Mines hoping to exchange my order and pay a difference for the Cordless Drill I seen on promotion . With some bad luck the salesmen told me that promotion ended on Tuesday 14 Feb 2017 and the price now is R749.00. On a brighter note I seen the same Drill at Game for the same price, so I opted to get a refund. (my order was still sealed)</p> <p> </p> <p>I headed down to the returns department and retuned the drill, I was told that the refund will be made to my bank account as I made payment via EFT. I signed the necessary documents and was given a print out, I was told that refund could take up to 7 days and if it didnt reflect I should call the number that the lady wrote on the printout. (Any Quries Contact Mpho or Sifiso ********** / 1081)</p> <p> </p> <p>Monday 20 Feb 2017 my fiancé recieves an email from Daluxolo Lavisa requesting for my banking details, ID copy and Proof of Payment for the refund to be processed. We sent an email withing 20 minutes with all the documents requested. Friday 24 Feb 2017 I sent Daluxolo Lavisa an email requesting an update for the refund as it has already been 7 days, with no luck I got a response from Daluxolo.</p> <p> </p> <p>Saturday 25 Feb I called the contact number that was written on the printout I received a week ago from Makro Crown Mines, I got hold of Mpho.. I updated her that I retuned the item a week ago and there was no refund issued. She requested for the online order no. (MAK315716) and that she will give me a call shortly, the entire day went by and she did not call. Yesterday (Monday 27 Feb 2017) I called Mpho again asking her for an update, I got a response from her "I contacted the department but they do not work on weekends, I will call them again today and will give you a call", I am still waiting for that call!!</p> <p> </p> <p>This is pathetic service from Makro, its been 7 working days (10 days in total) and no one bothered to keep in touch with me.. I have to be one that must call and beg them for an update. With regard to Mpho I believe she is very *********** to handle queries as she has a "dont care" attitude. As for Daluxolo Lavisa who is Makro's Online Support, there is no support what so ever!!</p> <p> </p> <p>After this gets resolved, I dont think I will deal with Makro ever again as their customer service is really bad and I end up using all of my energy.</p>