Makro KABEGA PORT ELIZABETH

DISPICABLE CUSTOMER SERVICE

I am disgusted with the incompetence of Makro KABEGA PORT ELIZABETH, I bought a KIC stove for R2999 and took three years extended warranty on it. The stove was faulty and I returned it to the shop a month ago, today I have received no feedback and the information they gave me.was.that Defy no longer manufacture those stoves. I have been calling the shop several times and was in contact with Mark who is the manager there who also was of no help instead now when.I call and they hear it's me they hang up on me. The other time they said I must call KIc.

This is poor customer service that is costing me a fortune for I now have to.make other means for cooking while the store is playing hide and sick.

I want a refund for the stove for it is not my problem that KIC no longer manufacture the stoves,all I know is that I am unconvinced and want my money back.

Please help I am greatly inconvenienced.

Furious customer.....