Makro just never comes back
Several mails have been sent to Makro to find out what there return bottle policy is an NO one comes back to me . I need to know do they take bulk bottles back. can you take them without a create, if so what is the daily you can take. if you get to there customer care department they cant help you and just refer you to the branch , the branch just tells you its to much work , What is the official policy
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Makro's replyOfficial
22 May 2019, 08:37Good Day Wendy,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the service you have received both from our branch and our customer care. This is not the service we aspire to give our customers and we will gather the necessary information requested and revert to you the soonest received.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the service you have received both from our branch and our customer care. This is not the service we aspire to give our customers and we will gather the necessary information requested and revert to you the soonest received.
Kind Regards,
Makro Hellopeter Team
Makro's reply22 May 2019, 08:37
Official
Good Day Wendy,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the service you have received both from our branch and our customer care. This is not the service we aspire to give our customers and we will gather the necessary information requested and revert to you the soonest received.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the service you have received both from our branch and our customer care. This is not the service we aspire to give our customers and we will gather the necessary information requested and revert to you the soonest received.
Kind Regards,
Makro Hellopeter Team
Makro's replyOfficial
22 May 2019, 09:00Good Day Wendy,
Kindly be advised that we just contacted a couple of our stores to confirm and they advised that there is no daily limit, they do take bulk bottles, of any size, back. The procedure is that that cannot take bulk bottles without the crates and the bottles must be the same brand as the crate, so for instance if you are returning Castle Light beer bottles, the crate has to be Castle Light brand, if you are returning SAB brand beer, the crate must be SAB brand.
Regarding where you take them, you do not go in store, you go to the liquor department, in the empty bottles returns section.
We hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Kindly be advised that we just contacted a couple of our stores to confirm and they advised that there is no daily limit, they do take bulk bottles, of any size, back. The procedure is that that cannot take bulk bottles without the crates and the bottles must be the same brand as the crate, so for instance if you are returning Castle Light beer bottles, the crate has to be Castle Light brand, if you are returning SAB brand beer, the crate must be SAB brand.
Regarding where you take them, you do not go in store, you go to the liquor department, in the empty bottles returns section.
We hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Makro's reply22 May 2019, 09:00
Official
Good Day Wendy,
Kindly be advised that we just contacted a couple of our stores to confirm and they advised that there is no daily limit, they do take bulk bottles, of any size, back. The procedure is that that cannot take bulk bottles without the crates and the bottles must be the same brand as the crate, so for instance if you are returning Castle Light beer bottles, the crate has to be Castle Light brand, if you are returning SAB brand beer, the crate must be SAB brand.
Regarding where you take them, you do not go in store, you go to the liquor department, in the empty bottles returns section.
We hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Kindly be advised that we just contacted a couple of our stores to confirm and they advised that there is no daily limit, they do take bulk bottles, of any size, back. The procedure is that that cannot take bulk bottles without the crates and the bottles must be the same brand as the crate, so for instance if you are returning Castle Light beer bottles, the crate has to be Castle Light brand, if you are returning SAB brand beer, the crate must be SAB brand.
Regarding where you take them, you do not go in store, you go to the liquor department, in the empty bottles returns section.
We hope you find the above in order.
Kind Regards,
Makro Hellopeter Team