Makro ... JUST NEVER AGAIN!

I will NEVER use Makro again for online shopping! PATHETIC! I understand I ordered the wrong size but I phoned you immediately after the order was placed and spoke to Tebogo on the 5 Aug 2024 13h56 for 04 min 38 sec/ She confirmed that will request the correct size item as the price was the same. I then received a confirmation e-mail from Khang Tshabalala to confirm they are following up with the relevant department regarding the swap. Today I received the product and it's the WRONG SIZE! Meaning my son won't get a birthday gift. I phoned your Support and was advised that they will query it. I now get a call to do a return product. So take pictures, do the website thing and then wait 10 days for the refund once the courier has collected ... then buy the item again and wait 5 more days. So now min of another 2 weeks INSTEAD OF "LOGICALLY" send the courier with the correct size and take the wrong size back as it's the same price. YOU STUFFED UP NOW YOU MAKE IT HARD AS POSSIBLE FOR ME TO FIX YOUR STUFF UP!

Well done MAKRO .. your image in the media and what people are saying is so true! You really are pathetic and I know now why you are loosing more and more customers each day.

FIY .. the Reference for this query is ***