CR
Chante R
1 reviews | Active since Sept 2018
12 Nov 2019, 09:12
Makro just ignoring customer protection act
I ordered a product online and not even an hour later I phoned to cancel the order and get a refund. I have a refrence number for this call as proof.
My request was ignored and the product was delivered to me. The product wasn't sealed in plastic either. When I phoned them the spoke over me, and basically told me they didnt receive my cancellation, even though I have refrence number. They clearly dont respect the client or the consumer protection act
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Makro's replyOfficial
12 Nov 2019, 10:57Good day Chante,
Thank you for bringing this matter to our attention.
Kindly accept our humblest apologies for the inconvenience of not cancelling your order in a timely manner. Please be advised that we have to arrange for the unit to be collected and deliver it to the supplier before we can process your refund. We will contact the relevant team to arranging for the unit to be collected and as soon as arrangement are done, we will advise you further.
Please be advised that feedback will be relayed within 48 hours.
Apologies again for this inconvenience, we are working on resolving this matter.
Kind Regards,
Marko Hello Peter Team
Thank you for bringing this matter to our attention.
Kindly accept our humblest apologies for the inconvenience of not cancelling your order in a timely manner. Please be advised that we have to arrange for the unit to be collected and deliver it to the supplier before we can process your refund. We will contact the relevant team to arranging for the unit to be collected and as soon as arrangement are done, we will advise you further.
Please be advised that feedback will be relayed within 48 hours.
Apologies again for this inconvenience, we are working on resolving this matter.
Kind Regards,
Marko Hello Peter Team
Makro's reply12 Nov 2019, 10:57
Official
Good day Chante,
Thank you for bringing this matter to our attention.
Kindly accept our humblest apologies for the inconvenience of not cancelling your order in a timely manner. Please be advised that we have to arrange for the unit to be collected and deliver it to the supplier before we can process your refund. We will contact the relevant team to arranging for the unit to be collected and as soon as arrangement are done, we will advise you further.
Please be advised that feedback will be relayed within 48 hours.
Apologies again for this inconvenience, we are working on resolving this matter.
Kind Regards,
Marko Hello Peter Team
Thank you for bringing this matter to our attention.
Kindly accept our humblest apologies for the inconvenience of not cancelling your order in a timely manner. Please be advised that we have to arrange for the unit to be collected and deliver it to the supplier before we can process your refund. We will contact the relevant team to arranging for the unit to be collected and as soon as arrangement are done, we will advise you further.
Please be advised that feedback will be relayed within 48 hours.
Apologies again for this inconvenience, we are working on resolving this matter.
Kind Regards,
Marko Hello Peter Team