Makro just getting back to you

My Makro card was cloned on the 7 April 2022, I reported the case on the 13th April and a dispute was raised to Allat***** <***>, my Makro card was blocked, and all payments had to be done manually. After a horrific and ongoing discussions with the Makro group due to my monthly card premium being increased, and this was due to other people debt on my account they maxed my account and the monthly bill was increased, that problem was solved eventually. My problem is now the dispute at all ***** was escalated, and still no to today no information received either form all ***** or Makro, I have phoned the Allat***** and the number just ringing no answer. And still today don’t have an idea what happened to the case, how was my card cloned, who had access to my private details. Allat***** please do your work, I have received no feedback from you