Makro just doesn't care

I purchased Nappies online for myself and 2 other mommies, the delivery date on my order was the 1st Nov of which suited me fine as I would be available to receive it. On the 31st Oct I received communication that my package is out for delivery, that time I'm sitting at Redcross with my baby, I decide to call the driver on the number provided so that they don't drive all the way to my place for nothing, what an inconvenience that would be, of which driver agreed to deliver as per request (which was on my order).

01 Nov I get no communication, I call the driver from yesterday, he checks and says he doesn't have my package maybe taken by another driver, I call Makro directly for enquiries, the agent keeps me on the line calling the driver and confirmed that it will be delivered today, nothing came at all. One of the mothers desperately needs the Nappies what must I say to her? I have never received such ****ty service especially after going out of my way not to waste the drivers time, I end up being the idiot, even after the call I made to your offices, I still get no delivery.

Today is Monday 04 Nov still no feedback, I sent email to Makro on Friday no reply or acknowledgement, I called again Saturday agent said will escalate, I called again today agent says will escalate, I had to go buy the other mother another pack of Nappies out of my budget because she needed them desperately. Even today I still don't know when I'm receiving the Nappies. I called delivery guy so as to not inconvenience them but I'm the fool that ends up being inconvenienced. How long can a person be without Nappies???