Makro & it’s customer service need a wake up

I complained to Makro customer care about the fact that there’s been a number of times I’ve been to Makro and items were not packed on the shelf. The staff would start looking for them only when I asked and the would call me once I’ve finished my shopping and left the store. Their pathetic response was let us know which store and we’ll inf them as if I haven’t already spoken to the manager at the store. With businesses doing badly in this economy I can’t understand how they can afford to be so apathetic.