SB
Shafiq B
1 reviews | Active since Mar 2009
03 Jun 2020, 11:40
Makro item in stock at store - but no stock for delivery
Searched for a product, found it available in-store (Ottery Western Cape). Added to cart, chose delivery. So far so good. Then entered delivery options and about to pay. Message displays "Sorry we ran out of stock". So you can't deliver the item that is in the Ottery store? I can understand you would want to ship from somewhere central, but what about customer service and arrange for delivery of the item that is RIGHT THERE?
Helpful (0)
Replies (3)0
Replies (3)
Makro's replyOfficial
06 Jun 2020, 14:02Good day Shafiq,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 72 working hours.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 72 working hours.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply06 Jun 2020, 14:02
Official
Good day Shafiq,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 72 working hours.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 72 working hours.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
SB
Shafiq B's updateReviewer Update
10 Jun 2020, 10:29Good morning Makro,
Thanks for the replies. After my review above, I arranged with someone to rather collect from your Ottery store as the product shows 'in stock' at Ottery. My order was placed on June 4th but to date I have not heard anything. When I check my order status online, it shows 'no stock', so I am even more frustrated now!
The product I ordered was:
Bosch 9 kg Front Loader Washing Machine ( Product ID: ***_EA).
Thanks for the replies. After my review above, I arranged with someone to rather collect from your Ottery store as the product shows 'in stock' at Ottery. My order was placed on June 4th but to date I have not heard anything. When I check my order status online, it shows 'no stock', so I am even more frustrated now!
The product I ordered was:
Bosch 9 kg Front Loader Washing Machine ( Product ID: ***_EA).
SB
Shafiq B's update10 Jun 2020, 10:29
Reviewer Update
Good morning Makro,
Thanks for the replies. After my review above, I arranged with someone to rather collect from your Ottery store as the product shows 'in stock' at Ottery. My order was placed on June 4th but to date I have not heard anything. When I check my order status online, it shows 'no stock', so I am even more frustrated now!
The product I ordered was:
Bosch 9 kg Front Loader Washing Machine ( Product ID: ***_EA).
Thanks for the replies. After my review above, I arranged with someone to rather collect from your Ottery store as the product shows 'in stock' at Ottery. My order was placed on June 4th but to date I have not heard anything. When I check my order status online, it shows 'no stock', so I am even more frustrated now!
The product I ordered was:
Bosch 9 kg Front Loader Washing Machine ( Product ID: ***_EA).
SB
Shafiq B's updateReviewer Update
12 Jun 2020, 16:48All's well that ends well. I've collected my item today and just going by the service I've received since this review was listed, I am a happy customer again!
A BIG THANKS goes to Lesego Modise & Ashleigh Panday from Customer Care for the emails and follow-ups to Makro Ottery, as well as Lavona Walters of Makro Ottery for the way she chased my order and kept me informed. I believe it is not the mistakes that are made, but how it is rectified by a company that is most important.
A BIG THANKS goes to Lesego Modise & Ashleigh Panday from Customer Care for the emails and follow-ups to Makro Ottery, as well as Lavona Walters of Makro Ottery for the way she chased my order and kept me informed. I believe it is not the mistakes that are made, but how it is rectified by a company that is most important.
SB
Shafiq B's update12 Jun 2020, 16:48
Reviewer Update
All's well that ends well. I've collected my item today and just going by the service I've received since this review was listed, I am a happy customer again!
A BIG THANKS goes to Lesego Modise & Ashleigh Panday from Customer Care for the emails and follow-ups to Makro Ottery, as well as Lavona Walters of Makro Ottery for the way she chased my order and kept me informed. I believe it is not the mistakes that are made, but how it is rectified by a company that is most important.
A BIG THANKS goes to Lesego Modise & Ashleigh Panday from Customer Care for the emails and follow-ups to Makro Ottery, as well as Lavona Walters of Makro Ottery for the way she chased my order and kept me informed. I believe it is not the mistakes that are made, but how it is rectified by a company that is most important.