Makro isnt about integrity

So ****ing disgusted with Mackro, I purchased 2 TVs from them worth R16000,a defy double door worth R11000, a sound system worth R10000 you'd think they will take good care of you? I called them to pick up my TV as it stopped coming on and it's still under warranty, they got master audio to pick up the TV and repair it, the lady phoned me the next day and told me they changed board and my screen is cracked she says maybe the **** wiped the TV hard or a ball was thrown on the TV... I said listen,my helper has instructions not to touch the TV amps etc,there is no children here for a ball to be thrown on the TV! This is ****ing bull **** my TV screen was in perfect condition, so they technician ****ed my TV up and now they dropped of the TV that's not working and not just not working, either the courier or technician broke my screen, I'm not going to sit around without a TV,because of their technician 😡😡😡😡😡😡😡😡😡😡😡 how can they break my screen and lie about putting on a new board and think that everything is ok?