MAKRO IS USELESS

i placed my order sometime in July, took them 8 days to deliver & also it came in drips & drabs. 3 payments were taken from my bank account & i had to request for a refund. i am now waiting 2 months for that, i've been contacting customer care since then & everytime its a new excuse or some bs. they are now requesting for a copy of my id so that they can do the refund, the refund was apparently done on 28/07/24 but "something went wrong" & they requested for my proof of payments & bank confirmation after i called again which was emailed to them end of july. the consultants are always "escalating" my calls but but nothing gets done nor do they respond to emails or anything, i will never do any online purchases with them ever again.