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Christina O

1 reviews | Active since Feb 2016

23 Mar 2020, 15:38

Makro is unfair and *****s from the little man!

I recently returned an item I purchased online to Makro Montague Gardens and they issued me a Refund till slip and promised that I would be refunded with a reversal of the transaction to the card I used to make payment. I left the item there and left with a promise of a refund.

This was over 30 days ago and I have not yet received my refund even after phoning on multiple occasions and emailing multiple people at the customer support department.

I was even told on one of my calls that the financial department is wrong and has not followed protocol and done its job. This was said to me by a Makro representative at the call centre.

All I want is my refund with immediate effect as I no longer have my returned item and I would think it is only fair to give me what is owed to me.

0
Replies (3)
Makro
Makro's reply23 Mar 2020, 17:55
Official
Good day Christina, 

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs. 

Once again, we do apologize for the inconvenience caused throughout your journey with us. 

Hope you find the above in order. 

Have a wonderful day. 

Kind regards
Makro Hellopeter Team 
CO
Christina O's update23 Mar 2020, 17:56
Reviewer Update
Thank you for your reply.
Please see the reference number: 568339 and my order number is ***.
CO
Christina O's update26 Mar 2020, 10:38
Reviewer Update
Hello,

It has been 48 hours since we last spoke and your promise to reply has been broken. It saddens me to think that such a big brand as yourself holds the power against me, the customer who gave you the power.

I shall give you until the end of today to refund me before I engage with my legal team. Please note, that I shall also send my complaint to the ombudsman and send an official letter against your thievery against me to the officers who uphold the Customer Protection Act. Please note that I shall also inform the local newspapers of how a big company like yourself places fortune over customer service. How well do you think you will look during our country's pandemic!

I await proof of payment to be emailed to me TODAY BEFORE 24:00.