jJ
jamesavisser J
1 reviews | Active since Oct 2016
14 Jul 2020, 10:51
Makro is ******* and ***** money when you order online , and do not respond including Doug Jones
I placed online order with Makro on the 1 June , MAK*** , and paid , today is 14 July , and still not received. They do not respond to any email , request on their website , when you try and phone you hold on for 20 minutes , give your request through and then drop the call . I even tried to phone their CEO Doug Jones and send him a message. They do not respond at all .
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Replies (1)
Makro's replyOfficial
28 Jul 2020, 13:43 Good day Bertus,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24/48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a lovely day further
Kind Regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24/48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a lovely day further
Kind Regards
Makro Hellopeter Team
Makro's reply28 Jul 2020, 13:43
Official
Good day Bertus,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24/48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a lovely day further
Kind Regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24/48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a lovely day further
Kind Regards
Makro Hellopeter Team