Makro is the worst when it comes to refunds!!!

I made an order on the 20th of December 2024 and the person who processed my order said it was a pick up instead of a delivery, I than received out to Makro to ask them to cancel the order and refund me and the order was eventually cancelled but now I am been waiting for my refund since December and nothing is being done. I have called, emailed and reach out on social media and still I am yet to receive my refund. This has been frustrating and till annoying because I don’t know who is not doing their job!!