Makro is the worst online store

Makro is the worst store for online shopping. I ordered an item on the 25/12/2020. On 05/01/2021 I got an email from Thabo Mokalapa saying that the supplier would only receive stock after 12/01/2021. He then asked if I wanted a refund to which I said yes. Then I got no reply from him (***). I called Makro and they assured me I'll get a refund. A few later they delivered the item which I did not need anymore. I called Makro to return the item. On 18/01/2021 Wandile Sibeko sent me an email requesting pics of the item in the original packaging which I provided. I've been calling everyday and I get told that they logging an escalation and will call me back but they don't and nothing happens. I'm stuck with an item that I paid for and they not willing to collect or refund me. DONT USE MAKRO FOR ONLINE SHOPPING.